Support
A question, a fault or a request: write to ledger@kylecrouse.com and a person will answer.
Please do not send bank passwords or full account numbers. Describe what you saw and what you expected; a screenshot with the figures blurred is plenty.
Sign in with Apple
Sign in with Apple is the only way to sign in. There are no passwords, and no other providers. If you chose to hide your email, Apple gives the app a private relay address, and that is fine. If sign-in fails, check that you are signed in to iCloud on the phone and that the phone is online, then try again.
Common questions
The bank stopped updating
Home shows “Reconnect” followed by the bank’s name when a bank needs signing in again, as banks ask for from time to time. Tap it and sign in to the bank in the screen that opens. The ledger reads the bank again afterwards. If Home does not show it, open Household, then Banks.
How do I invite a partner?
Open Household, then People, then “Invite a partner.” The app makes a one-time link to send them. They open it on an iPhone that has Family Ledger, sign in with Apple, and join the household. A partner sees everything in it, so invite only someone you trust.
Why does the number say ~?
A tilde marks a forecast, never a known figure. The number on Home is what is safe to spend now, from the bank’s real balances. The projected pages beyond it look ahead to later paydays, using what the household usually spends on those dates, and those figures alone carry the tilde.
What does the Clerk do?
The Clerk is an AI model that reads transaction descriptions and amounts on our server, and proposes bills, paydays, categories and notes. Nothing counts until the household confirms it, and anything can be amended. The Clerk cannot move money. See the privacy policy for what is sent.
How do I close the ledger, and what does it delete?
Open Household, then Privacy, then “Close the ledger,” and confirm. That ends every bank link at Plaid, erases the household’s data on our server, and deletes your sign-in. It cannot be undone. If a bank cannot be disconnected just then, nothing is erased and it can be tried again. Export a copy first if you want one.
How do I delete my account?
Closing the ledger deletes your sign-in along with the household’s data. If you were invited into someone else’s household and only want to leave, or if you cannot use the app, write to ledger@kylecrouse.com and we will delete your account. Deleting the app alone does not delete anything.
Does the app move money?
No. The bank connection is read-only. The app never moves, sends or pays money.
How do I get a copy of my data?
Household, then Privacy, then Export makes a plain file of bills, accounts and goals. For everything else we hold, write to us.
I cancelled, but I was charged
Subscriptions are billed and managed by Apple. Cancel or request a refund in your Apple account settings. [[CONFIRM: subscription wording once the price is set]]